RKB FRUIT & VEG LTD T/A Box Fresh – Privacy Policy

1. Introduction
   This Privacy Policy sets out how RKB FRUIT & VEG LTD T/A Box Fresh (“we”, “our”, “us”) collects, uses, stores, and protects your information in accordance with UK data protection laws, including the UK GDPR.

    

2. Information We Collect
   We collect and process the following data from our business customers and partners:

• Contact details (name, company, phone number, email, delivery address)

   

• Order and delivery information

   

• WhatsApp and phone communications

   

• Invoice and account data (including payment records and credit agreements)

   

3. How We Use Your Information
   We use your data solely for the purposes of:

• Processing orders and deliveries

   

• Managing customer accounts and credit

   

• Communicating regarding queries or complaints

   

• Fulfilling our contractual and legal obligations

   

4. Lawful Basis for Processing
   Our lawful basis for processing personal data is:

• Performance of a contract

   

• Legitimate interests (e.g. efficient supply chain and customer service)

   

• Legal obligations (e.g. financial records and audit requirements)

   

5. Data Sharing
   We only share your data with:

• Internal staff for order processing and account management

   

• Delivery partners solely for the purpose of fulfilling your order
  We do not share your data with suppliers, marketers, or external platforms.

   

6. Data Storage and Security
   Your data is stored securely on our internal systems and communications platforms. Access is restricted to authorised personnel only. We implement appropriate technical and organisational measures to protect your information.

    

7. Data Retention
   We retain order and account data for as long as is necessary to fulfil legal, contractual, or operational purposes (typically up to 7 years for financial records).

    

8. Your Rights
   Under the UK GDPR, you have the right to:

• Request access to your personal data

   

• Correct or update your data

   

• Request deletion of data where lawful grounds permit

   

• Object to processing in specific cases

   

To exercise your rights, please contact:
Email: info@boxfresh.co
Post: RKB Fruit & Veg Ltd, 27 Balfour Business Centre, Balfour Road, Southall, UB2 5BD

9. Updates to This Policy
   We reserve the right to update this policy periodically. The latest version will always be available upon request.

10. Contact Us
For any questions about this policy or our data practices, contact the Data Controller at the above address.